DURABLE MEDICAL EQUIPMENT
Making sure your customers get what they need, when they need it.
Making sure your customers get what they need, when they need it.
A Firm Foundation
Years of hands-on, high-level work have ingrained extensive knowledge of the durable medical equipment (DME) sector in our team. This foundation provides us with crucial insider insight into this fast-paced and high-intensity industry.
Customer Management with Experience Cloud
Customers can face many difficulties. Your system shouldn’t be one of them.
By leveraging Salesforce Experience Cloud, you give your customers a window into their transactions, be they therapists, hospitals, or direct patients. Using Case management and the Experience portal, your customers will never have a question about their order that can’t be answered, and with live chat and Knowledge articles, you can provide rapid, precise answers that yield consistent satisfaction.
Track and Schedule Your Deliveries with Calendar
Product deliveries couldn’t be simpler with Tasks, Events, and Calendar.
Whether it’s product intake or a scheduled drop-off, your customers will never have to wonder when their equipment will arrive, and your employees will never miss a delivery due to poor scheduling tools again. Avoid double-booking, and leverage Maps to yield the best delivery routes possible.
Monitor Your Products, Your Providers, and Your Funding
With its robust object-oriented data model, Salesforce makes it easy to monitor your data.
Integrate with other systems seamlessly, ensuring that your data is accurate across every system you own, regardless of where it lives. Use powerful automations that can be built with clicks, and take charge of extensive processes that can be a pain to manage manually. Send reminders, schedule follow-ups, organize your work, and present metrics with reports that are easy to build and even easier to understand.
Take charge of your organization, and make the most of its data.
Data Security with Salesforce
Salesforce offers best-in-class data security that is trusted by every industry at every level worldwide.
You can be certain that Salesforce protects your data behind impenetrable walls, and you can trust Zephyrus to configure your security permissions to be as tight as possible. Ensure that sensitive data is relegated only to those who need it, and keep your territories separate with simple yet powerful role hierarchies that funnel customer information into their respective buckets.
With Salesforce and Zephyrus, you never have to worry about who sees what.
Key Industry Insights with Zephyrus
With relevant hands-on experience in the DME industry, Zephyrus knows your pain.
Whether it’s antiquated processes, bad data, or performance gaps, we will help you identify areas of improvement and overcome them using strong processes and reliable data. Well-developed automation will save you time and resources, and improved processes can help eliminate instances of error.
With a system you can trust built by a partner who has your back, be secure in the knowledge that you’re making the best decisions for your organization every single day.
Whether you’re looking to implement Salesforce, optimize your current setup, or explore new opportunities, our experts are here to assist you. Let’s discuss how we can unlock the full potential of your business together.
