SUPPORT SERVICES

SUPPORT

Contact Zephyrus today to discuss how we can help you succeed

Zephyrus offers Support Services that include custom development, consulting, administrative tasks, and architectural Salesforce solutions. By partnering with us, your team will have access to dedicated support resources who are on-call to assist you.

SUPPORT RESOURCES

Zephyrus Helpdesk

Our Help submission process gives you direct access to the people who can serve you best. Our ticketing system will allow you to align with the skilled individuals who can handle your case.

  • 24/7 Request Submission
  • Request Status Updates
  • Dedicated Zephyrus Help Resources

 

Support Levels

Bronze

  • Access to our Help system

  • Direct and timely assistance for any Salesforce need, be it simple administrative services, bug fixing, or complete system maintenance

  • Best effort response/resolution time

Silver

  • All Bronze features

  • A yearly system health check with recommendations

  • 48-hour case response time/one-week fix time

Gold

  • All Silver features

  • Bi-annual system health check with recommendations

  • 24-hour case response time/48-hour fix time

  • Free complete system backup stored in our secure repository

CONTACT US

Whether you’re looking to implement Salesforce, optimize your current setup, or explore new opportunities, our experts are here to assist you. Let’s discuss how we can unlock the full potential of your business together.